Help with Membership Login


 Joining for the first time

New visitors can register for membership using the join menu see lower right on the lower menu. An email will be sent containing a time limited (24hrs) link to your profile. Use the first link in the email to access your profile and update your details and then the second link to take you to the page where you can create a password and username.

To maintain annonimity please ensure that the username and password you choose does not include personel/identifiable informatoin and keep your password private. 

To keep your information safe please ensure that the password you create is strong by using a mix of letters, numbers and symbols. Using numbers, symbols and mix of upper and lower case letters in your password makes it harder for someone to guess your password. For example, an eight-character password with numbers, symbols and mixed-case letters is harder to guess because it has 30,000 times as many possible combinations than an eight-character password with only lower case letters. See advice on creating a strong password below

Should you forget your password in the future simply 'request new password'  from the login page. You will need your username or the email address used to create the account. 

If you require assistance or have found an issues please bring them to our attention by contacting us at


 Creating Strong Passwords

Here are a few simple techniques that can help make a strong password. You should choose something that is easy to remember with a minimum of 8 characters that uses as many of the techniques below as possible. The combination will produce a strong password.

  • Use a mix of alphabetical and numeric characters.
  • Use a mixture of upper- and lowercase; passwords are case sensitive.
  • Use symbols if the system allows (spaces shouldn’t be used as some applications may trim them away)
  • Use a combination of letters and numbers, or a phrase 
  • Pick something obscure:

 Existing Members

Existing members who have accessed their profile can simply login using their username and password. Once logged in they can make changes to the information in their profile, register for meetings etc.  

If a member has forgotten their login details they do not need to re-register  All members were sent a time limited link to their profile either at the time the site went live in March 2015 or at the time of joining. Anyone who did not not use their link in time will simply need to 'request new password'  from the login page.

Note that CLLSA on Health Unlocked is a different membership with different username and password as they are hosted on different platforms. 

 Request New Password

The request new password can be found on the website login page. (Login can be found at the top right hand side of every website page. The email address you supply here should be the one used when you registered and used by the CLLSA for communication.

The request will send you an email including two links both of which should be followed.

1) First follow the top link in the email which will give you access to your profile. Here you will be able to check your information and make changes as required for example email address, home address, etc.

2) Second follow the lower link to take you to the page where you can to set a password and username.


Your feedback will aid us with this. If you require assistance or have found an issues please bring them to our attention by contacting us at